Installation Service Information
Availability
Installation services are only available in the Sydney and Melbourne metro areas.
Patching and repainting are not included in the service.
Scheduling
Standard turnaround time is 5–7 business days after the work order is created.
The timeline depends on how quickly the required documents are submitted. The job order is only endorsed to the installer once all requirements are provided, and the countdown begins from that point.
Customers should keep their lines open, as the installer may call at any time to coordinate.
On the Day of Installation
After completing the installation, the installer will tidy up the workspace.
As part of the standard procedure, the installer will ask for customer feedback before leaving.
Pricing
Deadbolt installation: $249 (tax included)
Mortise installation: $349 (tax included)
Accessories
Rebate kit: $61.60 (before tax)
Conditions and Requirements
Door alignment – If the door has alignment issues, the smart lock may malfunction. The door must be repaired and aligned properly before the installation appointment.
Sunlight exposure – Ensure the lock is not exposed to direct sunlight.
Fire rating – None of the locks offered are fire-rated.
Frequently Asked Questions
Q: Is the removal of the existing lock included in the installation service?
A: Yes, the installer will remove your existing lock as part of the service.
Q: Can the smart lock be retrofitted onto old locks?
A: Yes, the smart lock is designed to retrofit most existing locks.