🛍️ Store link: Philips DDL250X-14HWC
📘 Please refer to the full lock's User Manual 🔗
✅ The manual includes answers to common questions and step-by-step help for setup and troubleshooting.
1. Warnings & Safety
Safety
Before using this product, please read and understand all instructions, Damage caused by failure to follow the instructions is not covered by the warranty.
Only use components the manufacturer provided and suggested accessories.
Only use non-rechargeable CR123A Lithium Batteries.
Do not forcibly disassemble the product to trigger an alarm or damage the product.
Do not scrape the fingerprint sensor with sharp objects as this may cause permanent damage.
Do not remove the batteries during lock setup and operation.
Change the default master PIN code immediately via the Philips Home Access app after completing the installation.
Caution
Do not place the batteries near fire sources.
Do not connect the 2 poles of the batteries to metals to avoid a short circuit and potential explosion.
Any replacement component should be performed by Philips, a Philips-authorized service center, or a professional technician.
Do not use parts or accessories manufactured by others, except batteries.
Do not expose the product to places that have water leakage and splashes.
Returns & Disposal
Locks can be returned at an authorized Philips service center, Appropriate compensation may be provided in accordance with local laws and regulations.
Dispose of used products and batteries properly, Do not throw used products or batteries into normal household waste.
2. How to Install
Parts List
Exterior Assembly
Latch Bolt
Mounting Plate
Interior Assembly
CR123A Lithium Batteries (4)
Battery Cover
Interior Assembly Screws (2)
Mounting Plate Screws (4)
Reinforcement Plate (Optional)
Strike Plate
Strike Plate Screws (2) Reinforcement Plate Screws (2)
Latch Bolt Screws (2) Reinforcement Plate Screws (2)
Upper Screw & Screw Post (Optional)
Backup Keys
Drive-in Collar (Optional)
Drilling Template
Door Position Sensor
Door Position Sensor Cap
Door Position Sensor Mounting Template
User Manual Quick Start Guide
Assembly View
Exterior Assembly
Latch Bolt
Mounting Plate
Interior Assembly
CR123A Lithium Batteries (4)
Battery Cover
Interior Assembly Screws (2)
Mounting Plate Screws (4)
Reinforcement Plate (Optional)
Strike Plate
Strike Plate Screws (2) Reinforcement Plate Screws (2)
Latch Bolt Screws (2) Reinforcement Plate Screws (2)
Upper Screw & Screw Post (Optional)
Keyhole Cover & Doorbell Button
Backup Keys (2)
Exterior Assembly
Exterior Proximity Sensor
Status Indicator
Touchscreen Keypad
Cancel Key
Confirm Key
Palm ID Reader
Doorbell
Keyhole Cover
Keyhole
Interior Assembly
Battery Cover
CR123A Lithium Batteries
Reset Button
Interior Proximity Sensor
Privacy Button
Installation Buckle
Thumb Turn
Install the Lock
Required Tools
#2 Phillips Screwdriver
Prepare the Door and Check the Dimensions
Measure to confirm that the hole in the door is 1-1/2" or 2-1/8" (38mm or 54mm). Measure to confirm that the hole in the door edge is 1" (25mm).
1-1/2" or 2-1/8" (38mm or 54mm)
1" 25 mm
Measure to confirm that the backset is either 2-3/8" or 2-3/4" (60mm or 70mm).
2-3/8" or 2-3/4" (60mm or 70mm) (Backset)
Measure to confirm that the door is 1-3/8" to 2" (35mm to 50mm).
1-3/8" to 2" (35mm to 50mm)
Make sure the hole in the door frame is drilled a minimum of 1" (25mm) deep to ensure the latch bolt fully extends into the hole in the door frame when the door is locked.
Attention
Make sure the door frame is aligned with the door and there are no obstructions in the door frame.
OPTIONAL: Drill a hole for Upper Screw.
Attention
Installing this screw onto the Exterior Assembly is OPTIONAL. It is used for additional security or when a door is weak or warped.
If you install this screw, you need to drill a hole (9/32") in the door before starting the installation.
Determine the backset and adjust the Latch Bolt.
Hold the Latch Bolt in front of the door hole, with the Latch Bolt face flush against the door edge. Is the slotted hole centered in the door hole?
Attention
For the 1-1/2" (38mm) bore hole, insert the Latch Bolt to check if it fits your door.
YES
No adjustment is required. Proceed to the next step.
NO
Latch Bolt is NOT centered. Rotate and pull the Latch Bolt to extend it.
1" Drill Bit for Wood
At Least 1" (25mm) Deep
After extending the latch hole, insert the Latch Bolt again to ensure it fits correctly.
Install the Latch Bolt.
Install the Strike Plate.
Install the Latch Bolt and rotate it with a screwdriver to confirm smooth rotation.
If it cannot rotate smoothly because the door hole is too small:
Remove the Latch Bolt and chisel out a small channel at the door edge to give the cam of the Latch Bolt room to rotate.
Install the Strike Plate on the door frame.
Attention
Make sure the hole in door frame is drilled a minimum of 1" (25mm) deep.
Install the Exterior Assembly
Before installing the Exterior and Interior Assembly, make sure that the Latch Bolt is fully retracted to the unlocked position.
Attention
Do not insert the key when you are installing.
Measure the diameter of the hole in the door.
1-1/2" (38mm)
2-1/8" (54mm)
Remove the spacer (if required).
With the Latch Bolt fully retracted (in the unlock position), route the cable below the Latch Bolt, and insert the tailpiece through the Latch Bolt, making sure the exterior assembly is parallel to the door edge.
(Tailpiece illustration)
Attention
The Upper Screw & Screw Post on the top is OPTIONAL. It is used for additional security, or when a door is weak or warped.
Move the Installation Buckles on both sides of the driver rod assembly inward to remove the Mounting Plate from the interior assembly.
Secure the Mounting Plate with the Mounting Plate Screws. Do not overtighten screws.
Keep parallel to door edge.
Install the Interior Assembly
Route the cable through the hole in the Mounting Plate.
Attention
Before installing the Upper Screw, fasten the Screw Post into the hole of the Exterior Assembly.
Push the Battery Cover up in the direction as illustrated.
Attention
Do not load batteries before finishing the lock installation.
Insert the cable connector of the Exterior Assembly into the socket on the Interior Assembly. Push the connector in firmly until it is completely attached.
Keep the Thumb Turn in the vertical position, toggle the Installation Buckle upwards, and install the Interior Assembly.
Horizontal / Unlocked indicators
Attach the Interior Assembly to the Mounting Plate, toggle the Installation Buckle downwards, and fasten using the Interior Assembly Screws.
Attention
Ensure the cable is not pinched or the lock will not function properly.
Install the 4 CR123A batteries.
Press and hold the Reset Button for at least 5 seconds until you hear a beep. This activates the lockhanding process and must be completed before setting up the lock.
Install the Door Position Sensor
Assembly View
Cover
Door Position Sensor
Mounting Screws (Optional) (2)
Mounting Housing
Magnet
Door Position Sensor Mounting Template
Mounting Tape
Door Position Sensor Cap (Optional)
How to Install
There are two ways to install the Door Position Sensor: Surface Mount and Flush Mount. Refer to the Door Position Sensor Mounting Template in the box for specific operations.
It is recommended to install the Door Position Sensor using the Surface Mount method to avoid drilling additional holes in your door.
(Surface Mount – INDOOR illustration)
(Flush Mount – INDOOR illustration)
Attention
If you want to use the Door Position Sensor but prefer not to drill into the door frame, install the mounted Door Position Sensor using the Mounting Tape ONLY.
3. How to Setup
Download the Philips Home Access App
Scan the QR Code from manual to download the Philips Home Access app.
Create a User Account
Register and log in to the Philips Home Access app.
Add the Device
Enable Bluetooth on your phone and click the “Add device” icon on the app.
Scan the QR Code or manually enter the ESN located on the back of the Battery Cover and complete the pairing step following the in-app instruction.
(QR Code location illustration)
Calibrate the Door Position Sensor
Follow the instructions in the app until you have successfully calibrated your smart lock and the Door Position Sensor together.
Attention
The process of calibrating the Door Position Sensor should be carried out near the smart lock.
If the Philips Home Access app fails to calibrate the lock, check whether the Door Position Sensor has been installed correctly and try again.
Connect to Your Home Wi-Fi Network
Follow the instructions to connect the lock to the Wi-Fi network.
(INDOOR / Home Access / Wi-Fi 2.4GHz illustration, 26 feet (8 meters))
Attention
The lock is only compatible with the 2.4 GHz Wi-Fi network. Make sure your phone is connected to the same 2.4 GHz Wi-Fi network.
For optimum connectivity, it is recommended that the home router be no further away from the lock than 26 feet (8 meters).
During the connect process position yourself between the lock and the Wi-Fi Router.
4. How to Use
Feature Definitions
Master PIN code
The Master PIN Code can be used to unlock the deadbolt in Privacy Mode. The default Master PIN Code (12345678) must be changed before setting up. The owner/manager should keep this information confidential.
Multiple Ways to Unlock
Unlock with your Palm(s), PIN Codes, Backup Keys, or a gentle touch on the Philips Home Access app. The Palm IDs and PIN Codes can be managed on the Philips Home Access app.
Simple Sharing
“Share device” on the Philips Home Access app to share access with your family or friends, The access can only be shared and accepted via the Philips Home Access app.
Lock Activity
Offers a detailed record of all lock interactions and activities like lock/unlock history and user access, Real-time notifications will be sent to your phone whenever your smart lock is connected to the home Wi-Fi network.
Temporary PIN codes
Generate time-bound PIN codes for guests or a service technician through the Philips Home Access app, The time of validity of the PIN code will be limited, during the duration, the duration PIN code will be limited and be enabled during a specified period of time.
One-Touch Locking
Enable the One-Touch Locking function by pressing and holding any key on the touchscreen keypad for 2s.
Auto-Lock
The lock can be set to lock automatically when the door is closed. You can set the lock to auto-lock instantly when the door is closed or within a preset delay time.
Silent Mode
Silent Mode mutes the prompts to unlock by PIN code and/or Palm ID, the keypad will be illuminated but will not emit any sound.
Privacy Mode
Push and hold the Privacy Button on the Interior Assembly for 3 seconds to activate Privacy Mode, This will restrict all User PIN Codes and Palm IDs, Privacy Mode will be disabled automatically after unlocking the door with the Thumb Turn or the Master PIN Code.
Grab and Go
The deadbolt will automatically unlock as you approach and grab the door knob or lever indoors, This feature is disabled by default.
Enable it by setting it on the Philips Home Access app.
Low Battery Alarm
When the batteries are running low, the battery indicator will flash and a voice will announce “Low battery, Please replace batteries as soon as possible”, It will also send a notification via the Philips Home Access app.
Replace the low batteries with 4 new CR123A Lithium Batteries.
Factory Reset & Default Settings
This procedure erases all user and network settings and unpairs the lock from users’ accounts.
All paired accessories will no longer be restored. Restoring the lock will also activate the lockhanding process.
Press the Reset Button for at least 5 seconds until you hear a beep from the unit before prompting you to restore the default settings.
Function | Default Setting |
Master PIN Code | 12345678 |
Auto-Lock | Disabled |
Silent Mode | Disabled |
Shut Down Time | 3 minutes |
Format of Entry Methods
Master PIN Code (4 to 10 digits): the default Master PIN Code is 12345678. Change the default Master PIN Code before setting up.
User PIN Code (4 to 10 digits): A total of 100 User PIN Codes can be set and stored in the lock.
Palm ID: 50 Palm IDs can be set and stored in the lock.
Both Master and User PIN Codes do not support the following combination of numbers:
A. Forward number
1 2 3 4 5 6 7 8 x
B. Backward number
8 7 6 5 4 3 2 1 x
C. Repeated number
1 1 1 1 1 1 1 1 x
D. Contain existing code
when 1234 and 5678 and 56781234 and 1568 and 1568 x
Add a Palm ID
Click the “Add Palm ID” button in the Philips Home Access app.
Follow the in-app instructions and place your palm in front of the Palm ID Reader, Keep your palm still while the Palm ID Reader is scanning your palm. The Palm ID Reader will scan your palm vein patterns to create your unique Palm ID. All of the Palm IDs are securely stored locally.
Name the new Palm ID in the app.
Attention
Ensure your palm is about 2"-6" (50-150mm) from the Palm ID Reader, Ensure that nothing covers the Palm ID Reader or your palm when adding your Palm ID.
The system will guide you along the Palm ID enrollment process.
After adding a Palm ID, the Palm ID direction recorded in the system will be the same as the direction of your palm. You can enroll with your palm either the front or the back of your hand. After that, it is recommended that you repeat this process to add another Palm ID with the direction of your palm in the opposite direction, This way, you should be able to unlock the door regardless of the position of your palm.
Unlock with Palm ID
The Palm ID reader will automatically wake up once you approach the lock, Please place your palm in front of the Reader to verify your Palm ID and unlock the door.
Attention
Ensure your palm is about 2"-6" (50-150mm) from the Palm ID Reader.
While verifying your Palm ID, keep your palm in front of the Palm ID Reader area until both the Palm ID Reader and Touchscreen Keypad lights go out.
Ensure to hold your hand still when unlocking with Palm ID.
5. Troubleshooting
The Latch Bolt does not operate correctly after installation.
Make sure the backset on the Latch Bolt is set to the proper length. Refer to page 8.
Make sure the latch bolt is retracted before installation. Refer to page 9.
Restore the lock to the default settings. Enter the default Master PIN Code to set up the lock.
The lock does not smoothly lock or unlock while using the Thumb Turn.
Confirm the Mounting Screws are properly installed.
Failed to set up the lock in the app.
Make sure the lock is installed correctly.
Insert fresh batteries and make sure that the cable is not pinched.
After installation, reset the lock to factory settings to complete the lock setting process.
Failed to connect to Wi-Fi.
An unstable Wi-Fi signal affects the connection between the device and your Wi-Fi router. It would be best if you strengthen the Wi-Fi signal to the device to ensure it operates properly.
Check your available networks. Make sure your lock is connected to a 2.4GHz Wi-Fi network or “dual-band” Wi-Fi, which supports both 2.4GHz and 5GHz frequency bands.
Check to make sure you have entered the correct Wi-Fi password.
Ensure your Wi-Fi password is less than 26 characters and does not contain Spaces.
Try performing the setup on a different mobile device.
Perform a factory reset to repeat the setup process.
Failed to add the device via Bluetooth.
Make sure your smart lock has enough power, and your phone is close to it.
Check your phone's Bluetooth settings and ensure it's turned on.
If you have an Android device, enable the Location Service.
Failed to Scan the QR Code on the device.
Scan the QR Code in a well-lit environment, use the built-in flashlight on your phone, or try to scan in an environment with sufficient lighting.
Ensure enough distance between your smartphone and the QR Code, and ensure the QR Code is at the center of your phone screen.
Direct lighting or sunlight can cause reflections that will interfere with the scanning process.
I cannot unlock the device with my palm ID.
Ensure that nothing is covering the Palm ID Reader and your palm is not obscured.
Ensure that the palm being used has been added successfully.
Ensure your palm is about 2”-6” (50-150mm) from the Palm ID Reader. Hold your hand still when unlocking with Palm ID.
Delete and re-add this Palm ID to the Philips Home Access app. Make sure the palm is not obscured and centered in front of the Palm ID reader when adding it.
When adding your Palm ID, hold your hand still during the Palm ID enrollment process.
If you only add a Palm ID in an upward direction of your palm, flipping the palm may cause an unlocking failure. Make sure your palm is facing the same direction as when you added it – see page 18.
After adding a Palm ID, the Palm ID reader can recognize any direction your palm is turned within a 180-degree range centered on the palm. It is recommended to add two Palm IDs for each palm. Place your palm upward to add the first Palm ID, and place the same palm downward to add the second Palm ID. This way, you will be able to unlock the lock regardless of the position of your palm. See page 18 for more details.
Ensure your lock has enough power. If the batteries are running low, unlock the device with a key, remove the batteries, and insert 4 new CR123A Lithium Batteries.
The device is showing offline.
Ensure your lock has enough power. If the batteries run low, please remove the batteries and insert 4 new CR123A Lithium Batteries.
Please verify if your router has Internet access. If the home network experiences an outage or a network connectivity issue, the lock is expected to restore its Wi-Fi connection when the home network recovers.
If the home network is back online and the lock has not restored its Wi-Fi connection, you may try resetting your lock.
The app displays that the door is open when the door is closed.
Metal objects and magnetic field changes near the door lock can affect the accuracy of the Door Sensor. To fix this, remove any potential sources of interference and recalibrate the Door Sensor within the app.
The lock rotates only if the Key is Inserted.
Make sure the Latch Bolt is installed correctly. Refer to page 9.
The door handing is not activated after the battery is installed.
Press the Reset Button for at least 5 seconds until you hear the tone prompting you to restore the default settings.
Receiving low battery alert.
Remove the batteries and insert 4 new CR123A Lithium Batteries.
The keypad is not responding.
Make sure batteries are inserted correctly.
If the battery indicator flashes continuously, the batteries are low. Please replace them with 4 new CR123A Lithium Batteries.
Make sure that the cable is properly connected and has not been damaged during installation.
The Master PIN Code cannot be changed.
Restore factory settings and reprogram all user PIN codes.
I forgot my Master PIN Code.
Perform a factory reset to clear all PIN Codes and Palm IDs. Once the reset is completed, all PIN codes will be deleted and the Master PIN Code will be reset to the default Master PIN Code of 12345678.
Auto-Lock is not working.
If the battery indicator flashes continuously, the batteries are low.
Please replace them with 4 new CR123A Lithium Batteries.
Activate the Auto-Lock function.