My Smart Locks

What to do straight away if a lock battery swells, overheats or smells of burning, which batteries are safe to use, and how to dispose of an old one.

Battery safety: swelling, overheating and safe disposal

How many PINs and fingerprints Philips locks hold, which models auto-lock, how guest and temporary codes work, and what happens when the battery runs low.

Access methods explained: PINs, fingerprints, auto-lock and guest codes

How to confirm your Philips lock's connectivity properly, what changes between Wi-Fi and Bluetooth models, and why the model suffix is not a reliable guide.

Is my lock Wi-Fi or Bluetooth, and how do I check?

Philips EasyKey and EasyKey Plus, remote unlocking, sharing and revoking access, expiring guest codes, notifications, and why the activity log needs a Wi-Fi model.

The Philips EasyKey app: what it does and which one to download

DIY is possible on many models, but installation damage voids the warranty. We no longer install in house, and here is how we help you find a third-party installer.

Should I install my smart lock myself, or use an installer?

Door types we fit, the two measurements to take, the weather limitation to know about, and how to check if you are replacing an existing smart lock.

Will a Philips smart lock fit my door? A checklist before you buy

Standard delivery is 1 to 2 business days, orders sent before 2pm AEST usually arrive next day, and what to do if your parcel is late, damaged or wrong.

When will my order arrive? Delivery times and tracking

Our Australian and New Zealand phone numbers, live chat, our 24-hour response time, and the South Melbourne showroom address.

How to contact My Smart Locks: phone, chat and showroom

The 14-day change-of-mind window, the 7-day damaged goods window, who pays return shipping, and how to tell a return from a warranty claim.

Returns and refunds: change of mind versus a faulty lock

1️⃣ First Time Lock Activation

📱 Mobile App for your Smart Lock

↩️ Returns & Refunds

This article provides in-depth information about the Philips Alpha-VP-5HWS – Smart Video Door Lock

🫆 Philips Alpha-VP-5HWS – Smart Video Door Lock

This manual covers setup, use, and troubleshooting for the DDL709-FVP-7HWS facial recognition smart lock.

🫆 Philips DDL709-FVP-7HWS (7000 Series – Facial Recognition Smart Door Lock)

This article provide in-depth information about the Philips DDL720-MVP-17HWS (7000 Series, Palm Vein Smart Door Lock)

🫆 Philips DDL720-MVP-17HWS (7000 Series, Palm Vein Smart Door Lock)

This article provides in-depth information about the Philips DDL603E – Smart Lever Door Lock

🫆 Philips DDL603E – Smart Lever Door Lock (6000 Series)

This manual provides installation, setup, use, and troubleshooting instructions for the DDL303-VP-5HWS smart lock.

🫆 Philips EasyKey DDL303-VP-5HWS (3000 Series – Smart Door Lock)

This manual provides installation, setup, operation, and troubleshooting instructions for the DDL608-5HWS smart door lock.

🫆 Philips DDL608-5HWS (6000 Series – Bridge-Cut Aluminum Smart Door Lock)

This article provides in-depth information about the Philips EasyKey DDL610-5HBS smart lock

🫆 Philips DDL610-5HBS

Summary of the features, programming instructions, and important information for the Philips EasyKey 7300 Smart Lever Door Lock.

🫆 Philips EasyKey 7300-5HB – Smart Lever Door Lock

This manual provides installation, setup, operation, and troubleshooting instructions for the DDL702-8HWS smart lock.

🫆 Philips DDL702-8HWS (7000 Series – Smart Door Lock)

A push-pull smart lock with multiple access methods, auto-locking, and app support for secure and convenient entry.

🫆 Philips DDL801-5HBS Smart Door Lock Manual Summary

A slim smart lock with fingerprint, PIN, and key access, featuring automatic locking, dual verification, and essential security alerts.

🫆 Philips DDL210S-1H Smart Door Lock

This article provides an in-depth information about the Philips DDL210S-12H Smart Door Lock

🫆 Philips DDL210S-12H Smart Door Lock

This article provides in-depth information about the Philips DDL250X-14HWC – Smart Door Lock

🫆 Philips DDL250X-14HWC – Smart Door Lock

This article provides an in-depth information about the Philips DDL502-13HBS Smart Door Lock

🫆 Philips DDL502-13HBS Smart Door Lock

A fingerprint-enabled smart indoor lock for secure and convenient access control.

🫆 Philips EasyKey DDL101-3HBS Indoor Lock

Safety guidelines, assembly, settings, usage, features, indicators, and troubleshooting for Philips DDL615-5HBS

🫆 Philips DDL615-5HBS – Smart Lever Door Lock (6000 Series)

🫆 Philips DDL505-5HBS

Locks Dimensions & Weight

What the 2-year Philips warranty covers, what it does not, what to have ready, and exactly how to start a claim with My Smart Locks.

How to make a warranty claim on your Philips smart lock

Guidance for customers who already have a Philips Smart Door Lock

User Manuals & FAQs

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