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🫆 Philips EasyKey DDL303-VP-5HWS (3000 Series – Smart Door Lock)

This manual provides installation, setup, use, and troubleshooting instructions for the DDL303-VP-5HWS smart lock.

Updated over a month ago

🛍️ Store link: Philips EasyKey DDL303-VP-5HWS

📘 Please refer to the full lock's User Manual 🔗

✅ The manual includes answers to common questions and step-by-step help for setup and troubleshooting.

1) Important Information

Safety

  • Read and fully understand all instructions before use. Damage caused by non-compliance is not covered by the warranty.

  • Use only manufacturer-specified accessories/components and the supplied alkaline or Li-polymer batteries (or same-spec replacements).

  • Do not forcibly disassemble the product; this can trigger an alarm or damage the lock.

  • Do not scrape the fingerprint sensor with sharp objects.

  • Keep away from water leaks/splashes and corrosive substances.

  • Do not hang objects on the handle; clean with a soft cloth.

  • Do not remove the batteries during setup or operation.

  • Have a professional technician install the lock and keep all seal stickers intact.

  • After installation, immediately change the default master PIN. Store the mechanical key safely and do not disclose PINs.

  • Replace all batteries promptly when a low-battery alert appears, and match polarity (+/−) correctly.

Caution

  • Keep batteries away from fire sources.

  • Do not power the lock with unsafe power supplies.

  • Do not short-circuit battery poles with metal objects.

  • Component replacement must be performed by Philips, an authorized service center, or professional technicians.

  • Do not use accessories or parts not recommended by Philips; doing so may void the warranty.

Disposal of Used Products and Batteries

  • Locks may be reclaimed at Philips-authorized service centers if they meet return conditions.

  • Follow local electronic-waste and battery-recycling regulations; do not dispose of batteries with household waste. Proper disposal prevents environmental and health impacts.

2) Package Contents and Exploded Views

Packing List (reference; actual items may vary)

  • Outside escutcheon with silicone pad, inside escutcheon with silicone pad, drilling template, mortise, user manual, warranty card, certificate of conformity, installation kit, key tag, mechanical key, Li-ion battery, strike, cleaning pad, charging cable.

Exploded Views (main items)

  • Screen, Li-ion battery, inside-escutcheon screws, inside escutcheon, anchor screws, rear sealing-plate component, mortise, mortise anchor screws, M6 screw tubes, set screws, outside escutcheon, lock cylinder, lock-cylinder anchor screw, lock-out bolt bar, inside-escutcheon silicone plug.

3) Pre-Install Instructions

Door Opening Directions

  • Supported: left-out pull, right-out pull, left-in push, right-in push.

Change the Latch Bolt Direction (two mortise types shown)

  • If the bolt bevel faces outside, the door is inward opening; if it faces inside, the door is outward opening. Follow the matching steps in Graph 1 or Graph 2.

  • Graph 1 outlines: raise the direction bar, push the connecting rod with a screwdriver, rotate and reseat the latch bolt.

  • Graph 2 outlines: rotate the direction bar, rotate the latch bolt 180 degrees, push in, then rotate the direction bar back.

Attention (before installation):

  1. Choose the installation kit that matches your door thickness.

  2. The default kit supports 38–60 mm doors; contact your distributor if outside this range.

4) Installation Steps (right-open example; mirror for left-open)

  1. Drill per the template. Mount the mortise and tighten anchor screws.

  2. Insert the lock cylinder into the mortise; tighten the cylinder’s anchor screw.

  3. Install the set screws and connecting screw tubes on the outside escutcheon.

  4. Pass the escutcheon cable through the door. Align and insert the square shaft into the mortise’s rotary hole so the outside escutcheon sits flush.

  5. Cut the lock-cylinder bar to length: after insertion, leave 15–30 mm protruding above the door surface; trim the rest. Re-align and reinsert.

  6. Attach the fixing plate to the interior side and fasten with three M6 anchor screws.

  7. Insert the cut lock-out bolt bar into the inside escutcheon buckle. Connect the escutcheon cable and video cable as indicated.

  8. Align the square shaft of the lock cylinder and the lock-out bolt bar with the inside escutcheon. Hide excess cables, seat the escutcheon, then tighten the anchor screws.

  9. Install the battery and screen component. Verify the rotary knob, mechanical key, and all parts operate smoothly.

Attention: Cut the lock-out bolt bar to a length appropriate for the door thickness.

5) Get to Know the Product

Outside Escutcheon (front)

  • Camera, card reader (key tag), fingerprint sensor, keypad, Micro-USB port, mechanical keyhole.

Inside Escutcheon (rear)

  • Screen, battery, RES button, OPEN/CLOSE button, unlock rotary knob, lock-out bolt-bar rotary knob.

6) Settings

Pre-setup Notes and Capacity

  • Two operating modes: General (any one method) and Dual verification (any two among PIN, key tag, fingerprint).

  • You can manage users by user code without deleting the entire database. A user log table is provided for record-keeping.

  • Icon/Key annotations are provided on the keypad: [#], [*], master/user PIN, fingerprint, key tag, code ranges. In the initial state, any fingerprint, key tag, or 8-digit (or longer) PIN can unlock. Total capacity: 300 (100 fingerprints + 100 PINs + 100 key tags).

Enter Master Mode

  1. Wake the keypad.

  2. Long-press the hash key [#] to enter master mode.

  3. If no master exists yet, add one first.

Master Settings

Add an admin (master user)

  1. Long-press the hash key [#]. Verify with any master access method (master fingerprint, master PIN, or master key tag) to enter master mode.

  2. Press [1] for Master settings.

  3. Press [1] to Add admin; the lock auto-detects and adds the method presented (PIN/fingerprint/key tag).

Delete an admin

  1. Enter master mode (long-press [#] and verify with a master method).

  2. Press [1] for Master settings.

  3. Press [2] to Delete master user.

  4. Enter the user code of the master PIN, master fingerprint, or master key tag to delete; press [#] to confirm. The lock will announce success.

Add master credentials (choose one)

  1. Add a master PIN: enter and confirm the master PIN; re-enter to confirm again until “addition is successful.”

  2. Add a master fingerprint: follow prompts to lift and place until success.

  3. Add a master key tag: follow prompts to enroll until success.

  4. Master user codes are 01–09. PIN length is 8 digits.

User Settings

Add a user

  1. Enter master mode.

  2. Press [2] for User settings.

  3. Press [1] to Add user; present the method to enroll (PIN/fingerprint/key tag).

  4. For PIN, enter and confirm the new user PIN twice. For fingerprint, follow lift/place prompts until success. For key tag, hold to reader until success.

  5. General user codes are 10–300; PIN length is 8 digits.

Delete a user

  1. Enter master mode.

  2. Press [2] for User settings.

  3. Press [2] for User deletion.

  4. To delete a specific user, press [1], enter the user code of the PIN/fingerprint/key tag, and press [#] to confirm.

  5. To delete all users, press [2] then press [#] to confirm. The lock will announce success.

System Settings

Time settings

  1. Enter master mode.

  2. Press [3] for System settings.

  3. Press [1] for Time settings.

  4. Follow voice prompts to set the current time.

Lock code settings

  1. Enter master mode.

  2. Press [3] for System settings.

  3. Press [2] for Lock code settings.

  4. Enter a 3- or 4-digit lock code and press [#] to confirm.

Voice volume

  1. Enter master mode.

  2. Press [3] for System settings.

  3. Press [3] for Voice settings.

  4. Follow prompts and press [6] or [4] to adjust the volume.

Language

  1. Enter master mode.

  2. Press [3] for System settings.

  3. Press [6] for Language settings.

  4. Choose: Chinese [1], English [2], Spanish [3], Arabic [4], Kazakh [5]; press [*] to back out to exit master mode.

Unlock mode and timing

  • Unlock mode (single-factor vs combined-factor) and latch-bolt re-lock time are configurable.

  1. Enter master mode.

  2. Press [3] for System settings.

  3. Press [4] for Unlock mode:

    1. Press [1] for single-factor.

    2. Press [2] for combined-factor (dual verification).

    3. Press [3] for Latch-bolt re-lock time; press [2] to add 1 second or [8] to reduce 1 second (range 1–9 s, default 3 s).

  • Delayed locking time (auto-lock delay):

    1. Enter master mode.

    2. Press [3] for System settings.

    3. Press [5] for Delayed locking; press [2] to increase or [8] to decrease (range 0–90 s, step 10 s, default 10 s).

Information Query

  • Log query: up to <510 operation logs; enter date to filter and press [2] to scroll up or [8] to scroll down.

  • Storage query: hear counts of registered fingerprints, PINs, key tags, and remaining capacity.

  • Version query: hear current firmware version.

  • Code ranges: 01–09 = master; 10–300 = general.

Network Settings

  • This is a connected door lock. Bind it with the Smart Life app (download via App Store).

  • In master mode, press [4] for Network settings:

    1. Press [1] for Hotspot connection.

    2. Press [2] for Auto connection.

Motor Settings (installation technicians only)

  • Enter motor settings from the initial state by waking the keypad and pressing 888#.

  • Torque: press [1], then [1]/[2]/[3] to choose; the lock announces the selection.

  • Door swing direction: press [2] to set left-open or right-open; the lock announces the direction.

  • Reversal period: press [3], then [2] to increase or [8] to decrease; default 0.4 s, adjustable 0.2–0.5 s.

7) Daily Use

Unlock from Outside

  • PIN code:

    1. Wake keypad.

    2. Enter an enrolled PIN and press [#].

    3. After “door unlocked,” push or pull the handle.

  • Fingerprint:

    1. Place an enrolled finger on the sensor.

    2. After the prompt, push or pull the handle.

  • Key tag:

    1. Place the enrolled tag on the reader.

    2. After the prompt, push or pull the handle.

Unlock from Inside

  • OPEN button: press OPEN once, then push or pull the door.

  • Handle: hold and rotate the handle.

  • Rotary knob: pull outward and rotate to unlock.

    • Note: After unlocking with the handle or rotary knob, the lock does not auto-lock. From inside, press CLOSE to lock; from outside, press the lock icon.

Locking

  • Auto-lock: when the door is closed, the lock auto-locks. This period depends on your delayed locking setting.

  • Manual lock (outside): after closing, press the lock button on the outside escutcheon if auto-lock fails. The [] key can act as the lock button when the keypad is lit (long-press [] for 2 seconds); short-press [*] to go back in menus.

  • Manual lock (inside): press CLOSE to lock if auto-lock fails.

Indoor Deadlock

  1. When locked, press down and rotate the rotary knob to either lock scale to enable indoor deadlock.

  2. Rotate back to the middle unlock scale to disable indoor deadlock.

Mechanical Key Unlock (Emergency)

  1. Take the mechanical keys from the box.

  2. Open the key cover from the bottom of the outside escutcheon; rotate the bottom cover until the keyhole is exposed.

  3. Insert the key, push firmly, and rotate to unlock.

8) Other Features

One-Click Mute

  • Function: mutes voice prompts to avoid disturbing others.

  • Enable/Disable: when the system is awake, long-press the mute button for 2 seconds to toggle. (Indicator shows white in both states.)

Restore to Default Settings (Factory Reset)

  1. Long-press the RES button with a pointed object for 6 seconds.

  2. Confirm with [#].

  3. All user data is erased and defaults are restored.

Doorbell and Display

  • Doorbell: press the doorbell from outside; the indoor speaker plays a “ding-dong.” The camera captures a visitor photo and sends it to the bound WeChat Mini Program for remote viewing/unlock. The [#] key works as a doorbell when the lock is sleeping; once awake, [#] operates as the confirm key.

  • Display: when the doorbell rings, press the indoor screen button to turn on the display and view the doorway.

9) Indicators

  • Door lock status indicator:

    • Blue = ready for fingerprinting/operation

    • Green = verification succeeded/unlocked

    • Red = verification failed or alert is triggered

  • Mute indicator: white indicates mute mode status.

  • System lock-up indicator: 5 consecutive failed attempts (any method) lock the system for 3 minutes; the lock-up prompt appears when the keypad wakes or a method is verified.

10) Troubleshooting and Power

Alerts

  • Anti-dismantling alert: triggered if the outside escutcheon is pried and not flush with the door; continuous repeated alert stops automatically or after a successful verification (outside) or successful unlocking (inside).

External Power (Emergency)

  1. If the battery is drained and you cannot unlock from outside, connect a 5 V power bank to the Micro-USB interface to power the lock.

  2. After unlocking, replace the battery immediately.

  3. If the system crashes, applying external power will automatically reboot it.

Battery Replacement and Charging

  • The lock uses a 4200 mAh Li-ion battery. The battery compartment is on the upper end of the inside escutcheon; slide the cover up to remove it.

  • Charging voltage is 5 V. Unstable network environments increase consumption. Battery warranty: 1 year.

11) Quick How-Tos (Copy/Paste-Ready)

How to add a master PIN/fingerprint/key tag:

  1. Wake the keypad and long-press [#].

  2. Verify with an existing master method (if any) to enter master mode.

  3. Press [1] for Master settings.

  4. Press [1] to Add admin.

  5. For PIN: enter and confirm twice. For fingerprint: follow lift/place prompts. For key tag: hold to the reader until success.

How to delete a master (admin):

  1. Enter master mode.

  2. Press [1] for Master settings.

  3. Press [2] to Delete master user.

  4. Enter the master’s user code and press [#] to confirm.

How to add a user:

  1. Enter master mode.

  2. Press [2] for User settings.

  3. Press [1] to Add user.

  4. For PIN: enter and confirm twice. For fingerprint: follow prompts. For key tag: enroll per prompts.

  5. Use codes 10–300 for general users.

How to delete a user:

  1. Enter master mode.

  2. Press [2] for User settings.

  3. Press [2] for User deletion.

  4. To delete one user: press [1], enter the user code, press [#].

  5. To delete all users: press [2], then press [#].

How to set time:

  1. Enter master mode.

  2. Press [3].

  3. Press [1] and follow voice prompts.

How to change the lock code:

  1. Enter master mode.

  2. Press [3].

  3. Press [2], enter a 3- or 4-digit lock code, press [#].

How to change the language:

  1. Enter master mode.

  2. Press [3].

  3. Press [6], then select: Chinese [1], English [2], Spanish [3], Arabic [4], Kazakh [5]. Press [*] to exit.

How to enable dual verification (combined-factor unlock):

  1. Enter master mode.

  2. Press [3].

  3. Press [4], then press [2].

How to adjust latch-bolt re-lock time (1–9 s, default 3 s):

  1. Enter master mode.

  2. Press [3].

  3. Press [4], then press [3].

  4. Press [2] to increase by 1 s or [8] to decrease by 1 s.

How to set delayed locking (auto-lock delay 0–90 s, default 10 s):

  1. Enter master mode.

  2. Press [3].

  3. Press [5].

  4. Press [2] to increase by 10 s or [8] to decrease by 10 s.

How to unlock indoors with the OPEN button:

  1. Press OPEN once.

  2. Push or pull the handle.

How to lock if auto-lock fails (outside):

  1. Close the door.

  2. Press the lock button on the outside escutcheon.

  3. Or, when the keypad is lit, long-press [*] for 2 seconds to use it as the lock button.

How to enter mute mode:

  1. Wake the lock.

  2. Long-press Mute for 2 seconds to toggle.

How to factory reset:

  1. Long-press RES for 6 seconds.

  2. Press [#] to confirm.

How to apply external power:

  1. Connect a 5 V power bank to the Micro-USB port.

  2. After unlocking, replace the battery immediately.

  3. External power also triggers an automatic reboot if the system crashes.

How to replace/charge the battery:

  1. Slide the inside battery cover up and remove it.

  2. Replace the 4200 mAh Li-ion battery.

  3. Charge using 5 V input when needed.

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