Here is what to expect after you place an order with My Smart Locks.

Deliveries are generally delivered within 1 to 2 business days from the date of order.

Parcels sent before 2pm AEST typically arrive the next day.

The 1 to 2 business day window runs in business days, so weekends and public holidays do not count. An order placed late on a Friday will usually move on the following Monday.

Your tracking details are sent to the email address you used at checkout. If you cannot find them, check your spam or promotions folder first, then contact us with your order number and we will resend them.

Please note that our chat assistant cannot look up live order or courier status. If you need the current position of a parcel, contact us and a person will check it for you.

If it has been more than 2 business days since you ordered and you have no tracking movement, get in touch with your order number ready:

We respond to help requests within 24 hours.

This one has a deadline. If the product is delivered in a damaged condition, or there is an incorrect delivery, it must be reported within 7 days of the delivery date.

Photograph the packaging and the item before unpacking further, then contact us. Do not send anything back before speaking to us.