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🫆 Philips DDL210S-12H Smart Door Lock

This article provides an in-depth information about the Philips DDL210S-12H Smart Door Lock

Updated over 2 months ago

🛍️ Store link: Philips DDL210S-12H

📘 Please refer to the full lock's User Manual 🔗

✅ The manual includes answers to common questions and step-by-step help for setup and troubleshooting.

1. Warnings & Safety Information

Safety

  • Before using this product, please read and understand all instructions. Damage caused by failure to follow instructions is not covered by the warranty.

  • Only use the manufacturer provided components and suggested accessories.

  • Only use AA alkaline batteries.

  • Do not forcibly disassemble the product to trigger an alarm or damage the product.

  • Do not scrape the fingerprint sensor with sharp objects as this may cause permanent damage.

  • Do not remove the batteries during lock setup and operation.

  • Change the default Master PIN Code immediately after completing the installation.

Caution

  • Do not place the batteries near fire sources.

  • Do not use an emergency power supply that does not meet safety requirements.

  • Do not connect the 2 poles of the batteries to metals in order to avoid a short circuit and potential explosion.

  • Any replacement component must be performed by Philips, a Philips authorized service center or professional technicians.

  • Do not use parts or accessories manufactured by others, except batteries.

  • Do not expose product to corrosive environments and water leakage or splashing.

Returns & Disposal

  • Locks can be returned at authorized Philips service centers. Appropriate compensation may apply depending on local regulations and the condition of the product.

  • Follow local recycling regulations and do not throw products and batteries into normal household waste.

2. Installation Guide

Parts List

  1. Exterior Keypad Assembly

  2. Latch Bolt

  3. Mounting Plate

  4. Interior Assembly

  5. AA Batteries (4)

  6. Battery Cover

  7. Interior Assembly Screws (2)

  8. Mounting Plate Screws (2)

  9. Reinforcement Plate (optional)

  10. Strike Plate

  11. Strike Plate Screws (2)

  12. Latch Bolt Screws (2)

  13. Drive-In Collar (optional)

  14. Drilling Template

  15. User Manual

  16. Quick Start Guide

Assembly View

  1. Exterior Assembly

  2. Latch Bolt

  3. Mounting Plate

  4. Interior Assembly

  5. AA Batteries (4)

  6. Battery Cover

  7. Interior Assembly Screws (2)

  8. Mounting Plate Screws (2)

  9. Reinforcement Plate (optional)

  10. Strike Plate

  11. Strike Plate Screws (2)

  12. Latch Bolt Screws (2)

Installation steps

Required Tools

  • #2 Phillips screwdriver

Prepare the door and check dimensions

  1. Measure to confirm that the hole in the door is 1-1/2" or 2-1/8" (38mm or 54mm). Measure to confirm that the hole in the door edge is 1" (25mm).

  2. Measure to confirm that the backset is either 2-3/8" or 2-3/4" (60mm or 70mm).

  3. Measure to confirm that the door is 1-3/8" to 2" (35mm to 50mm) thick.

  4. Make sure the hole in the door frame is drilled a minimum of 1" (25mm) deep, to ensure a proper deadbolt depth into the door frame when the door is locked.

Attention
Make sure the door frame is aligned with the door and there are no obstructions on the door frame.

  1. Determine backset and adjust the latch.

    • Hold the latch in front of the door hole, with the latch face flush against the door edge. Is the slotted hole centered in the door hole?

    • YES: No adjustment is required. Proceed to next step.

    • NO: Slotted hole is NOT centered. Rotate and pull the latch as shown to extend latch.

  2. Install the latch bolt.

    • Chiseled: (illustration shows latch with faceplate and latch screws).

    • Not chiseled: (illustration shows drive-in collar installation).

  3. Use a screwdriver to confirm that the deadbolt locks and unlocks smoothly.

  4. Install strike on the door frame.

Attention
Make sure the hole in door frame is drilled a minimum of 1" (25mm) deep.

Install exterior assembly

Attention
Before installation, make sure the latch is fully retracted (in the unlocked position).

  1. With the latch bolt fully retracted (in the unlocked position), route the cable from the exterior keypad assembly below the latch.

  2. Measure the diameter of the hole in the door.

    • 1-1/2" (38mm)

    • 2-1/8" (54mm) Remove the spacer. Proceed to next step.

  3. Move the buttons on both sides of the interior assembly upwards to remove the mounting plate from the interior base.

  4. Secure the mounting plate with the Mounting Plate Screws. Do not overtighten screws. Keep parallel to door edge. Choose mounting holes for your appropriate door thickness.

Install interior assembly

  1. Push the battery cover up in the direction as illustrated.

Attention
Do not load batteries before finishing the lock installation.

  1. Insert the cable connector of the exterior assembly to the socket on the interior assembly. Push the connector in firmly until it is completely attached.

  2. Keep the thumb turn in the vertical position and install the Interior Assembly.

  3. Attach Interior Assembly to Mounting Plate and fasten using the Interior Assembly Screws.

Note
Do not use other screws.

  1. Install the AA batteries.

  2. Press and hold the Reset Button for at least 5 seconds until you hear a beep. This activates the lock handing process and must be completed before setting up the lock.

Attention
Ensure the cable is not pinched or the lock will not function properly.

3. Programming Guide

Exterior Assembly

  1. Status Indicator

  2. Touchscreen Keypad

  3. Cancel Key

  4. Confirm Key

  5. Backup Power Port

Backup Power Port text:

  • Powering the lock via a USB-C cable for emergency situations allowing you to enter your PIN Code and access your home.

Interior Assembly

  1. Battery Cover

  2. Reset Button

  3. Privacy Button

  4. Installation Buckle

  5. Thumb Turn

Function Definitions

Master PIN Code
Required for programming and adjusting settings. The Master PIN Code can be used to unlock the deadbolt in away mode and privacy mode. The default Master PIN Code must be changed before programming. (Programming instructions refers to page 14.) The owner/manager should keep this information confidential.

Auto Lock
The unit will automatically lock after it has been unlocked. This function is disabled by default. The time delay can be set between 30 and 180 seconds. (Programming instructions refers to page 16.)

Wrong Code Entry Limit
After 10 unsuccessful attempts to enter a PIN code, the keypad will shut down and be unusable for 3 minutes.

Silent Mode
The sounds can be muted when pressing keypad, however, you will still hear battery warnings and system alerts. (Programming instructions refers to page 15.)

Away Mode
This is a safety feature when you leave your house for a vacation or long trip. Away Mode disables all User PIN codes except Master PIN Code. All remote unlocking is disabled in Away Mode. The Master PIN Code is still needed to unlock the deadbolt on keypad. (Programming instructions refers to page 16.)

Privacy Mode
When privacy mode is enabled, unlocking on the outside keypad is disabled. The deadbolt can only be unlocked from inside by thumb turn.

Low Battery Alarm
When the batteries are running low, the battery indicator will flash and a voice will announce “Low battery, please replace batteries as soon as possible”. Replace the low batteries with four new AA alkaline batteries.

One Time User Code
Generated by Philips Home Access App, this PIN code can only be used once.

4. Operating the Lock

Operation

Unlocking the door from outside

  1. Place palm over the lock to wake up the keypad.

  2. Unlock by the PIN code (Including Master PIN, User PIN and One-Time PIN).

(Master Code / User Code / One-Time Code icons shown).

Unlocking the door from inside

  • Rotate the thumb turn to unlock position.

Locking the door from outside

  • Press and hold any button on the keypad for at least 2 seconds to lock the door in manual mode. In Auto Lock mode, the latch bolt is automatically extended after unlocking.

Locking the door from inside

  • Rotate the thumb turn to the lock position to lock the device in manual mode. In Auto Lock mode, the device is locked automatically.

5. PIN Code Parameters

Attention
Do not load batteries before finishing the lock installation.

Master PIN Code (4 to 10 digits): The default Master PIN Code is 12345678. Change the default Master PIN Code before programming other codes.

User PIN Code (4 to 10 digits): A total of 20 User PIN Codes can be programmed and stored in the lock.

Both Master and User PIN Codes do not support the following combination of numbers

A. 1 2 3 4 5 6 7 8 – Forward number sequence such
B. 8 7 6 5 4 3 2 1 – Backward number sequence such
C. 2 2 2 2 2 2 2 2 – Repeat number sequence such
D. If 5 6 6 8 9 3 then 5 6 6 8 9 3 and 9 1 5 6 6 8 3 – Contain existing code sequence such and

6. Code Programming Instructions

Attention
The default Master PIN Code is 12345678. Change the default Master PIN Code before programming the lock.
​

The indicator light will flash red when the entered code was not saved successfully.
If no button is pressed for more than 10 seconds, the lock will exit programming mode.

Touch keypad with your hand palm to activate lock before setting up.

Change the Default Master PIN Code

  • Press ✱ 2 Times → Master PIN code (default is 12345678) → Press ✔ 1 Time → Re-enter new Master PIN code → Press ✔ 1 Time → Green light is on.

Change Master PIN Code

  • Press ✱ 2 Times → Master PIN code → Press ✔ 1 Time → Enter new Master PIN code → Press ✔ 1 Time → Re-enter new Master PIN code → Press ✔ 1 Time → Green light is on.

Add User PIN Code

  • Press ✱ 2 Times → Master PIN code → Press ✔ 1 Time → Enter new user PIN code → Press ✔ 1 Time → Re-enter new user PIN code → Press ✔ 1 Time → Green light is on.

Delete User PIN Code

  • Press ✱ 2 Times → Master PIN code → Press ✔ 1 Time → Enter the unwanted user PIN code → Press ✔ 1 Time → Green light is on → Press 3.

Change System Language

  • Press ✱ 2 Times → Master PIN code → Press ✔ 1 Time → Press 1 → Press ✔ 1 Time for English → Green light is on
    OR

  • Press ✱ 2 Times → Master PIN code → Press ✔ 1 Time → Press 2 → Press ✔ 1 Time for French → Green light is on
    OR

  • Press ✱ 2 Times → Master PIN code → Press ✔ 1 Time → Press 3 → Press ✔ 1 Time for Spanish → Green light is on
    OR

  • Press ✱ 2 Times → Master PIN code → Press ✔ 1 Time → Press 0 → Silent mode → Green light is on.

Timed Auto Lock Setting

  • Press ✱ 2 Times → Master PIN code → Press ✔ 1 Time → Press 7.

Then choose:

  • Press 0 → Press ✔ 1 Time → for Disable Auto lock → Green light is on
    OR

  • Press 1 → Press ✔ 1 Time → for 30s → Green light is on
    OR

  • Press 2 → Press ✔ 1 Time → for 60s → Green light is on
    OR

  • Press 3 → Press ✔ 1 Time → for 90s → Green light is on
    OR

  • Press 4 → Press ✔ 1 Time → for 120s → Green light is on
    OR

  • Press 5 → Press ✔ 1 Time → for 180s → Green light is on

Away Mode

  • Press ✱ 2 Times → Master PIN code → Press ✔ 1 Time → Press 8 → Green light is on.

7. Factory Default Settings & Reset Instructions

Factory Reset Instructions

This procedure deletes all user codes associated with the lock.

Restoring the lock will also activate lock handing process.

Press the reset button for at least 5 seconds until you hear the tone prompting you to restore the default settings.

Settings / Factory default

  • Master PIN Code – 12345678

  • Auto Lock – Disabled

  • Silent Mode – Disabled

  • Shut Down Time – 3 Minutes

  • Away Mode – Disabled

8. Troubleshooting

Issue

Solution

The latch does not operate correctly after installation.

• Make sure the backset on the latch is set to the proper length, refer to Installation Guide. • Make sure prior to installation latch bolt is retracted when installing the deadbolt. Refer to Installation Guide. • Please restore to factory default setting and enter the default Master PIN code to set up the lock. Refer to User Guide.

Lock does not smoothly lock or unlock while using the thumb turn.

• Confirm the proper mounting screws are installed.

Lock set supplied failed.

• Make sure the lock is installed correctly. • Insert fresh batteries and make sure that the cable is not pinched. • After installation, reset the lock to factory settings to complete the lock handing process.

Keypad not responding.

• Make sure batteries are inserted continuously, the batteries are low, or inserted in the reverse direction. Only use AA alkaline batteries.

Master PIN Code cannot be changed.

• Perform a factory reset. Remember to restore factory settings and reprogram all User PIN Codes.

I forgot my Master PIN Code.

• Perform a factory reset. Reprogram all User PIN codes, restore factory default settings and reprogram all User PIN Codes.

Auto Lock is not working.

• Make sure Auto Lock function is enabled. • Make sure the latch bolt is fully extended and check if door alignment is correct. • Insert fresh batteries and make sure the batteries are not inserted incorrectly or batteries are low.

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