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🫆 Philips DDL502-13HBS Smart Door Lock

This article provides an in-depth information about the Philips DDL502-13HBS Smart Door Lock

Updated over a month ago

🛍️ Store link: Philips DDL502-13HBS

📘 Please refer to the full lock's User Manual 🔗

✅ The manual includes answers to common questions and step-by-step help for setup and troubleshooting.

1) Important Information

Safety

  • Read and understand all instructions before use. Damage caused by not following the instructions is not covered by the warranty.

  • Use only manufacturer-specified accessories and components.

  • Use only the alkaline batteries supplied with the product or alkaline batteries of the same type.

  • Do not forcibly disassemble the product; this may trigger an alarm or cause damage.

  • Do not scrape the fingerprint sensor with sharp objects.

  • Keep the product away from water leaks and splashes.

  • Do not expose the product to corrosive substances; this may damage protective coatings.

  • Do not hang objects on the handle.

  • Clean with a soft cloth dampened with water.

  • Do not remove the batteries during setup or operation.

  • Follow the assembly instructions and keep any factory seals intact.

  • Change the default master PIN code immediately after installation. Keep the mechanical keys safe and do not disclose PIN codes.

  • Replace all batteries immediately when the low-battery alert appears.

Caution

  • Keep batteries away from ignition sources to avoid explosions.

  • Use only safe power sources; do not short battery terminals with metal objects.

  • Assembly or component replacement must be performed by Philips, a Philips-authorized service center, or professional technicians.

  • Do not use third-party accessories not expressly recommended by Philips; doing so may void the warranty.

Disposal of Used Products and Batteries

  • You may have locks taken back at authorized Philips service centers where available.

  • Learn about local e-waste collection for electronics.

  • Follow local regulations; do not discard used products and batteries with household waste.

  • Follow local battery-recycling rules to prevent environmental and health risks.

2) Assembly

Packing List

(Items may vary slightly; refer to the actual contents.)

  1. Exterior assembly with silicone pad

  2. Interior assembly with silicone pad

  3. Strike plate

  4. Mounting plate

  5. Warranty card

  6. Quick start guide

  7. Installation kit

Exploded Views (Reference)

  1. Exterior assembly, 2) Silicone pad (exterior), 3) Mounting plate, 4) ST4×20 mm composite deck screw ×2, 5) Interior assembly, 6) M4×8 mm anchor screw for battery cover ×1, 7) M4×6 mm pan head screw ×1, 8) Battery cover ×1, 9) M4×10 mm countersunk screw ×2, 10) M5 flat-head screw ×3.

Notice Before Assembling

  • Supported door directions: left-hand inswing, left-hand outswing, right-hand inswing, right-hand outswing.

  • Select the correct drilling template for your door swing direction and drill accordingly.

Assembly Procedures

(Illustrations in the manual show a right-hand swing door. For left-hand swing doors, invert the interior assembly and follow the correct strike-plate orientation.)

  1. Pass the connecting cables of the exterior assembly through the door hole.

  2. Secure the mounting plate with screws.

  3. Insert the exterior assembly cables into the interior assembly.

  4. Install the interior assembly and secure it with screws.

  5. Install the strike plate and secure it with screws.
    ​Attention: Hide the excess cable in the door hole. After installation, verify that all components are connected correctly and firmly assembled.

3) Get to Know Your Lock

Exterior Assembly

  1. Lock status indicator

  2. Keypad

  3. Mute button

  4. Fingerprint sensor

  5. Reset and power-supply interface (front Type-C port)

  6. Low-battery indicator

Interior Assembly

  1. Dead bolt

  2. Battery cover

  3. Thumb turn

  4. Functional button

4) Settings

Instructions Before Setting

  • System modes:

    • General mode: Any enrolled method can unlock the door.

    • Dual-verification mode: Requires both a valid fingerprint and PIN code to unlock.

  • User number: Each user is indexed (for example, 00–09 in the sample table). Keep your own table to track user information.

  • Key annotations: [#] confirms; [*] returns to the previous menu.

  • Default initial master PIN code: 12345678.

Enter Master Mode

Method A — Master PIN code

  1. Light up the touchscreen.

  2. Press [*] twice.

  3. Enter the master PIN code, then press [#].

Method B — Master fingerprint

  1. Light up the touchscreen.

  2. Press [*] twice.

  3. Place the enrolled master fingerprint on the sensor.

Attention:

  1. If the master PIN is still the default, enter master mode, press [1], then [5] to modify the master PIN before other operations.

  2. The lock is not shipped with a master fingerprint. Add one before use and avoid using the same finger for master and user fingerprints.

Add Users

Add a user (auto-recognition of method)

  1. Enter master mode.

  2. Press [1] (User settings), then press [1] (Add user).

  3. Provide the credential directly:

    • User PIN code: Enter 6–12 digits, press [#], re-enter, press [#].

    • Fingerprint: Place the finger; when prompted “Please press again,” lift and place again until success.

  4. Press [*] repeatedly to exit master mode after hearing “Succeeded.”

Add a one-time PIN code

  1. Enter master mode.

  2. Press [1] (User settings), then [2] (One-time PIN).

  3. Enter a 6–12 digit PIN, press [#]; re-enter, press [#].

  4. Press [*] to exit.

Add or modify the master fingerprint

  1. Enter master mode.

  2. Press [1] (User settings), then [4] (Master fingerprint).

    • If none is enrolled, the newly enrolled fingerprint becomes the master fingerprint.

    • If a master fingerprint exists, enrolling a new one replaces it.

  3. Press [*] to exit after success.

Modify the master PIN code

  1. Enter master mode.

  2. Press [1] (User settings), then [5] (Modify master PIN).

  3. Enter the new master PIN, press [#]; re-enter, press [#].

  4. Press [*] to exit.

Delete user information

  1. Enter master mode.

  2. Press [1] (User settings), then [6] (Delete).

  3. Choose the item to delete and follow the prompt:

    1. Delete a PIN code

    2. Delete a fingerprint

    3. Delete all user information

  4. Press [*] to exit after success.

System Settings

Language

  1. Enter master mode.

  2. Press [2] (System settings), then [1] (Language).

  3. Press [1] = Chinese, [2] = English, [3] = Spanish, [4] = Portuguese, [5] = Indonesian.

  4. Press [*] to exit.

    • Default language: Chinese.

Voice (Volume) settings

  1. Enter master mode.

  2. Press [2] (System settings), then [2] (Voice).

  3. Press [1] = High, [2] = Low, [3] = Mute.

  4. Press [*] to exit.

    • Default volume: High.

Dual-verification mode On/Off

  1. Enter master mode.

  2. Press [2] (System settings), then [4] (Dual-verification).

  3. Follow the prompt to enable or disable.

    • Default system mode: General mode.

Locking mode — Auto / Manual

  1. Enter master mode.

  2. Press [2] (System settings), then [6] (Auto mode).

  3. Follow the prompt to turn Auto mode on or off.

    • Default: Auto mode On.

    • Manual mode behavior: When Auto mode is turned off, locking becomes manual. From the outside, a fingerprint or PIN is required to lock. From inside, you can lock using the keypad or thumb turn.

Network Configuration & App Binding

Join a network

  1. Enter master mode.

  2. Press [4] (Network configuration), then [1] (Join a network).

  3. The lock exits master mode automatically once the configuration is completed.

App binding (Philips EasyKey Plus)
​Option A — Scan to add

  1. Ensure the lock is powered on and locate the QR code on the interior battery cover.

  2. Open Philips EasyKey Plus and tap Add a device.

  3. Scan the QR code and follow in-app prompts to complete binding.

Option B — Manual add

  1. In the app, tap Add a device → Manual add.

  2. Search for the lock model and enter the network-binding page.

  3. Follow in-app prompts to finish setup.

5) Get to Use Your Lock

Outdoor Unlock

With PIN code

  1. Touch the keypad to wake it.

  2. Enter a registered PIN code and press [#].

With fingerprint

  1. Place a registered finger on the fingerprint sensor.

Indoor Unlock

With a thumb turn

  1. Turn the thumb turn to the green mark to unlock.

With a functional button

  1. Press the functional button twice to unlock.

6) Other Features

Restore to Default Settings (Factory Reset)

  1. Press the [RES] button twice.

  2. All user information is erased, and the lock is restored to default settings.
    ​Attention: Restoring to factory settings clears all data. Proceed with caution.

One-Key Mute

Function: Temporarily disables voice prompts if you do not want to disturb others.
​How to use:

  1. While the system is awake, press and hold the Mute button for 2 seconds to enter one-time mute mode (white light).

  2. While the system is awake, press and hold the Mute button for 2 seconds to return to voice mode (white light).

Lock-out Mode (Outside Forced Lock)

Function: Triggers an alarm if the door is opened from inside while this mode is active.
​Enable: After locking the door, press 8 to enter lock-out mode.
​Note: This does not affect normal opening from the outside.

Indoor Lock-out (Inside Deadlock)

  1. After locking, press and hold the functional button until the voice prompt announces that the door is locked from the inside.

  2. When the door is locked, the touchscreen is also locked. To unlock from outside, use the master PIN code or unlock from inside.

  3. During access attempts, the system displays “locked” without an “X” flashing.

7) Indicators

Status Indicator (front)

  • Blue: System awakened; ready to operate.

  • Green: Door unlocked/open.

  • Red: Door locked/closed.

Low-Battery Indicator (front)

  • On wake, the system checks the voltage. If low, the indicator flashes red and a voice prompt instructs you to replace the batteries promptly.

Lock-out Mode Indicator (front)

  • White: When locked, the digit “8” key lights independently to indicate that lock-out mode can be enabled.

System-Locking Indicator (front)

  • After 5 consecutive incorrect attempts of any enrolled method within 5 minutes, the lock enters a 100-second lockout:

    • Within 2 minutes remaining: digit “2” blinks.

    • Within 1 minute remaining: digit “1” blinks.

  • Prompts appear only when the touchscreen is lit or during verification.

8) Troubleshooting & Alerts

Lock-out Mode Alert

  • Trigger: The Door is opened from inside while lock-out mode is active.

  • Alert: Continuous repeated alarm sound.

  • Off: Stops after successful identity verification.

Low-Battery Alert

  • Trigger: Low voltage detected when the system wakes.

  • Alert: Voice prompt to replace batteries promptly.

  • Off: Turns off automatically after replacement.

9) Power and Batteries

Apply External Power (Emergency)

  1. If the battery voltage is too low to open from outside, connect a 5V power bank to the front Type-C port.

  2. Unlock the door, then replace the batteries immediately.

Battery Replacement

  1. Working power: 4 × AA alkaline batteries.

  2. Battery compartment location: upper end of the interior assembly.

  3. Push the battery cover up and replace the batteries.

10) Quick Reference — Common Tasks

Enter master mode

  1. Light up the touchscreen.

  2. Press [*] twice.

  3. Enter the master PIN and press [#], or place the master fingerprint.

Add a user

  1. Enter master mode → [1] → [1].

  2. Enter a PIN (6–12 digits) and confirm twice, or register a fingerprint.

  3. Press [*] to exit.

Add a one-time PIN

  1. Enter master mode → [1] → [2].

  2. Enter PIN and confirm twice.

  3. Press [*] to exit.

Modify master PIN

  1. Enter master mode → [1] → [5].

  2. Enter the new PIN and confirm twice.

Add/replace master fingerprint

  1. Enter master mode → [1] → [4].

  2. Enroll a new fingerprint.

Turn Dual-verification On/Off

  1. Enter master mode → [2] → [4].

  2. Follow the prompts.

Set Auto/Manual locking

  1. Enter master mode → [2] → [6].

  2. Enable or disable Auto mode.

Factory reset

  1. Press [RES] twice.

  2. All user data is cleared.

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