Here is every way to reach My Smart Locks, and which one to pick.
Phone
Australia: 1800 737 271
New Zealand: 09 363 7877
Yes, we do offer phone support. If you have been told otherwise, that was incorrect.
Live chat
The chat window on our website is the quickest route for most questions, and it is the best option when you need to send a photo of your lock, your door, or a fault. Our assistant answers immediately, and you can ask for a person at any point.
Which channel to use
Chat for product questions, setup help, troubleshooting, and anything where a photo helps.
Phone if you are locked out, if you have a safety concern such as a swollen or overheating battery, or if you would simply rather talk to someone.
Returns portal at mslau.returnscenter.com to start a return.
Showroom and office
59-61 Park St, South Melbourne VIC 3205.
Visits are by appointment only, so please contact us to arrange a time before coming in.
Before you get in touch
If your question is about a specific lock, having your model number ready will save you a step. It is printed on the lock and on the box, and looks like DDL615-5HBS or 7300-5HB.