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DDL702-1HWS Troubleshooting: PIN code rejection

Updated over 3 weeks ago

Improper operation

  • Check whether the password is correct

  • Check whether the way you enter the password is correct

  • Check if the keypad is locked up

Solutions:

  • If you keep getting a prompt of “Verification failed” while entering your PIn code, please try unlocking the lock with other access methods. After that, please reset the password according to the user manual or voice guide.

  • Enter the password according to the user manual

  • Try the password again after 3 mins

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