Lock Specific Articles
Find more information about the locks
360 articles
Alpha VP-5HWS Package Composition
Alpha VP-5HWS Troubleshooting: Rapid Battery Drain
Alpha VP-5HWS Troubleshooting Bloated Battery
Alpha VP-5HWS Unlocking Methods
Alpha VP-5HWS Interior Lockout (Inside Deadlock)
Alpha VP-5HWS Other Features (Outside Forced Lock | Mute Button | Doorbell | Video Intercom | Indoor Display)
Alpha VP-5HWS Troubleshooting: Indoor Screen Stuck on Philips Blue Logo
Alpha VP-5HWS Troubleshooting: Locked-Out / No Power / No Response
Alpha VP-5HWS - Installation Requirements & Guide
Alpha VP-5HWS - User Manual & Catalog
Alpha VP-5HWS Programming & Factory Reset
Alpha VP-5HWS How to connect to the EasyKey PLUS App
Alpha VP-5HWS Troubleshooting: No power
Alpha VP-5HWS Troubleshooting: Registered fingerprint doesn’t work
Alpha VP-5HWS Troubleshooting Fingerprint/ PIN code/ Key tag enrollment failure
Alpha VP-5HWS Troubleshooting: PIN code rejection
Alpha VP-5HWS Troubleshooting: Keytag Rejection
Alpha VP-5HWS Troubleshooting: Deadbolt Lock Failure with “Door Is Not Locked” Voice Notification
Alpha VP-5HWS Troubleshooting: Keypad Blinking Rapidly / No Display
Alpha VP-5HWS Troubleshooting: No Sound / Voice Prompt Not Working
Alpha VP-5HWS Troubleshooting: USB port no power
Alpha-VP-5HWS Troubleshooting: Mechanical Key Cannot Unlock the Door (Other Authentication Methods Working)
Alpha VP-5HWS Troubleshooting: Stuck on QR Code Scanning / Correct Model Not Showing in App Setup
Alpha VP-5HWS Battery Details
Alpha VP-5HWS Troubleshooting: Multiple Colored Lines on Indoor Screen
Alpha VP-5HWS Troubleshooting: Rotary Knob Stuck or Not Turning at all
Alpha VP-5HWS How to Disable the Inside Screen
DDA270X-2TXS3 Product Parts
DDA270X-2TXS3 Installation Guide - Battery Powered
DDA270X-2TXS3 Installation Guide - Existing Wires Powered
Wi-Fi Chime Parts and Operation
DDA270X-2TXS3 Package Composition
How to Connect the Video Doorbell to the Internet- Wireless Connection
How to Connect the Video Doorbell to the Internet- Ethernet Connection
DDA270X-2TXS3 User Manual and Catalog
DDA270X-2TXS3 How to Recharge the Battery
DDL210X-13X Package Composition
DDL210X-13H Product Parts
DDL210X-13H User Manual & Catalog
DDL210X-13H Installation Requirements and Template
DDL210X-13H- Installation Video
DDL210X-13H Programming & Factory Reset
DDL210X-13H System Settings (Language Settings | Timed Auto locking | Away Mode)
DDL210X-13H Troubleshooting - Latch does not operate correctly
DDL210X-13H Troubleshooting - Not unlocking manually
DDL210X-13H Troubleshooting - Lock setup failed
DDL210X-13H Troubleshooting - Keypad not responding
DDL210X-13H Troubleshooting - Master PIN cannot be changed | Forgot Master PIN
DDL210X-13H Troubleshooting - Auto Lock is not working
DDL210X-13H Troubleshooting - Fingerprint access issue
DDL210X-13H Installation Guide
DDL210X-13H Locking and Unlocking Methods (Inside and Outside)
DDL210X-13H Battery Life and Emergency Power
DDL210X-13H How to Set Up and Pair the Lock via App | Generate OTP
DDL210-1H Package Composition
DDL210S-1H Product Parts
DDL210S-1H Installation Requirements and Template
DDL210-1H Installation Guide
DDL210S-1H User Manual and Catalog
DDL210S-1H Programming and Factory Reset
DDL210S-1H System Settings: Language | Timed Auto-Lock | Away Mode
DDL210S-1H Troubleshooting - Latch does not operate
DDL210S-1H Troubleshooting - Not unlocking manually
DDL210S-1H Troubleshooting - Lock setup failed
DDL210S-1H Troubleshooting - Keypad not responding
DDL210S-1H Troubleshooting - Master PIN Code cannot be changed | Forgot Master PIN
DDL210S-1H Troubleshooting - Auto Lock is not working
DDL210S-1H Troubleshooting - Fingerprint access issue
DDL210S-1H Locking and Unlocking Methods (Outside / Inside)
DDL210S-1H Battery Life / Type
DDL210S-1H How to Set Up and Pair the Lock via App | Generate OTP
DDL250X-14HWC Package Composition
DDL250X-14HWC How to Install the Door Position Sensor
DDL250X-14HWC Locking Methods (Inside and Outside)
DDL250X-14HWC How to Add the Lock to the App
DDL250X-14HWC How to Add the Chime
DDL250X-14HWC Product Parts
DDL250X-14HWC Installation Requirements and Guide
DDL250X-14HWC How to Perform a Factory Reset
DDL250X-14HW How to Add a Palm ID (App)
DDL250X-14HWC Unlocking Methods (Inside and Outside)
DDL250X-14HWC Troubleshooting Guide
DDL250X-14HWC Battery Details
DDL303-VP-5HWS Package Composition
DDL303-VP-5HWS Connecting the Lock to the Tuya App
DDL303-VP-5HWS Changing the Latch Bolt Direction
DDL303-VP-5HWS Installation Requirements & Guide
DDL303-VP-5HWS User Manual & Catalog
DDL303-VP-5HWS Programming & Factory Reset
DDL303-VP-5HWS System Settings
DDL303-VP-5HWS Unlocking Methods
DDL303-VP-5HWS Locking Methods
DDL303-VP-5HWS Other Features (One-Click Mute | Doorbell | Indoor Display)
DDL303-VP-5HWS Anti-Dismantling Alert
DDL303-VP-5HWS Battery & Emergency Power Guide
DDL303-VP-5HWS Product Parts
DDL303-VP-5HWS Indicators
DDL303-VP-5HWS Troubleshooting: Locked-Out/No Power/No Response
DDL502-13HBS Package Composition
DDL502-13HBS Installation Requirements and Guide
DDL502-13HBS User Manual and Catalog
DDL502-13HBS Programming and Factory Reset
DDL502-13HBS System Settings (Language Settings | Voice Settings | Dual-Verification Mode | System Locking Settings [Auto / Manual Mode])
DDL502-13HBS Network configuration
DDL502-13HBS How to Add the Lock to the App
DDL502-13HBS Unlocking Methods (Outside and Inside)
DDL502-13HBS Other Features (Mute Mode | Lock-Out Mode (Armed Mode) | Indoor Lock-Out / Privacy Mode)
DDL502-13HBS External Power Source & Battery Instructions
DDL502-13HBS Status and System-locking Indicator
DDL502-13HBS App Functions
DDL505-5HBS Package Composition
DDL505-5HBS How to Add the Lock to the App
DDL505-5HBS Other Features (Armed Mode | Mute Mode)
DDL505-5HBS System Lockout
DDL505-5HBS Installation Requirement, Guide, and Template
DDL505-5HBS Product Parts
DDL505-5HBS Programming and Factory Reset
DDL505-5HBS Unlocking Mode and Methods
DDL505-5HBS External Power Source & Battery Instructions
DDL505-5HBS User Manual and Catalog
DDL505-5HBS Troubleshooting: Auto-Lock Not Working
DDL603E-5HWS Package Composition
DDL603E-5HWS How to Add the Door Lock to the Home Access App
DDL603E-5HWS Troubleshooting: Unlocks From Outside Without Authentication / Cannot Unlock From Inside
DDL603E-5HWS How to Uninstall/Reinstall the WIFI Module
DDL603E-5HWS Passage Mode
DDL603E-5HWS User Manual & Catalog
DDL603E-5HWS Installation Requirements and Guide
DDL603E-5HWS Programming & Factory Reset
DDL603E-5HWS System Settings & Query (Shortcuts)
DDL603E-5HWS Adjusting the Outside Handle Orientation
DDL603E-5HWS Adjusting the Inside Handle Orientation
DDL603E-5HWS How to Adjust the Latch Bolt Orientation
DDL603E-5HWS Unlocking Methods
DDL603E-5HWS Locking Methods
DDL603E-5HWS Other Functions (Safe Handle Function & One-Key Mute Mode)
DDL603E-5HWS Troubleshooting: No power/ Battery draining fast
DDL603E-5HWS Troubleshooting: Registered fingerprint not working
DDL603E-5HWS Troubleshooting: Fingerprint/ PIN code/ Key tag enrollment failure
DDL603E-5HWS Troubleshooting: PIN code rejection
DDL603E-5HWS Troubleshooting: Deadbolt Lock Failure with ‘Door is Not Locked’ Voice Notification
DDL603E-5HWS Troubleshooting: Keypad blinking rapidly
DDL603E-5HWS Troubleshooting: Mechanical Key Cannot Unlock the Door (Other Authentication Methods Working)
DDL603E-5HWS Troubleshooting: No sound
DDL603E-5HWS Troubleshooting: Keypad does not light up
DDL603E-5HWS Troubleshooting: USB port no power
DDL603E-5HWS Troubleshooting: Door Difficult to Open/ Excessive Force Needed
DDL603E-5HWS Troubleshooting: Key tag rejection
DDL603E-5HWS Emergency Charging and Battery Replacement
DDL603E-5HWS Troubleshooting: Locked-Out / No Power / No Response
DDL603E-5HWS Product Parts
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DDL608-5HWS Programming and Factory Reset
DDL608-5HWS Package Composition
DDL608-5HWS - Mortise Differences (Normal Door & Sliding Door)
DDL608-5HWS Product Dimensions | Installation Requirements & Guide
DDL608-5HWS How to Adjust the Handle Orientation
DDL608-5HWS How to Adjust the Latch Orientation
DDL608-5HWS Product Parts
DDL608-5HWS System Settings (Voice Guide, System Mode [General/Dual-Verification], Language Settings & Network Settings)
DDL608‑5HWS Locking & Unlocking Methods
DDL608-5HWS Mute Function
DDL608-5HWS Passage Mode
DDL608-5HWS Verification Code & Local Data Query
DDL608-5HWS Status Indicator
DDL608-5HWS System-Locking Indicator
DDL608-5HWS Alert Types
DDL608-5HWS External Power Supply & Battery Information
DDL608-5HWS User Manual & Catalog
DDL608-5HWS Troubleshooting: Deadbolt Does Not Move When Lifting or Pressing the Outside Handle
DDL608-5HWS How to Connect to the Tuya App
DDL608-5HWS Troubleshooting: Locked-Out / No Power / No Response
DDL610-5HBS Package Composition
DDL610-5HBS How to Adjust the Latch Direction
DDL610-5HBS How to Add or Program User PINs, Fingerprints, and Key Tags via the App
DDL610-5HBS How to Adjust the Handle Orientation
DDL610-5HBS How to Activate the Lock
DDL610-5HBS Installation Requirements and Template
DDL610-5HBS Locking Methods
DDL610-5HBS Installation Guide
DDL610-5HBS Product Parts
DDL610-5HBS Gateway Setup and Door Lock Setup on the App
DDL610-5HBS Unlocking Methods
DDL610-5HBS Programming & Factory Reset
DDL610-5HBS Other Features (Peephole Break-In Prevention | Mute Mode | Doorbell)
DDL610-5HBS Indicators and Alerts
DDL610-5HBS External Power Source & Battery Instructions
DDL610-5HBS User Manual and Catalog
DDL615-5HBS How to Adjust Handle Orientation
DDL615-5HBS Installation Process
DDL615-5HBS Other Features (Doorbell)
DDL615-5HBS How to Add the Lock to the App
DDL615-5HBS Package Composition
DDL615-5HBS How to Activate the Lock
DDL615-5HBS Locking Methods
DDL615-5HBS How to Add Users on the App (Fingerprint, PIN, Key tag)
DDL615-5HBS Installation Requirements & Guide
DDL615-5HBS User Manual and Catalog
DDL615-5HBS Troubleshooting: Keypad blinking rapidly
DDL615-5HBS Product Parts
DDL615-5HBS Unlocking Mode and Methods
DDL615-5HBS Factory Reset
DDL615-5HBS Indicators and Alerts
DDL615-5HBS External Power Source & Battery Instructions
DDL702-1HW - Package Composition
DDL702-1HW - Installation Requirements & Guide
DDL702-1HWS User Manual and Catalog
DDL702-1HWS Programming & Factory Reset
DDL702-1HWS - System Settings (Language, Volume, Verification Mode, Locking Mode, Extended functions & Shortcut keys)
DDL702-1HWS Locking and Unlocking Methods - Inside & Outside
DDL702-1HWS Other Features ( Outside forced lock | Inside Deadlock / Privacy Mode | Doorbell | Mute mode | Two-way video intercom)
DDL702-1HWS Battery Management and Emergency Power Instructions
DDL702-1HWS How to Connect to the EasyKey App
DDL702-1HWS EasyKey App Features
DDL702-1HWS Troubleshooting No Power
DDL702-1HWS Troubleshooting Rapid Battery Draining
DDL702-1HWS Troubleshooting: Registered Fingerprint Doesn’t Work
DDL702-1HWS Troubleshooting: PIN code rejection
DDL702-1HWS Troubleshooting: Handle can't be moved to its original position
DDL702-1HWS Troubleshooting: Deadbolt Lock Failure with “Door Is Not Locked” Voice Notification
DDL702-1HWS Troubleshooting: Keypad Blinking Rapidly / No Display
DDL702-1HWS | Alpha-VP-5HWS Troubleshooting: Mechanical Key Cannot Unlock the Door (Other Authentication Methods Working)
DDL702-1HWS Troubleshooting: No Sound / Voice Prompt Not Working
DDL702-1HWS Troubleshooting: USB port no power
DDL702-1HWS Troubleshooting: Auto Locking Mode is Not Working
DDL702-1HWS Disengaging the Top Latch (Manual Locking / Passage Mode)
DDL702-1HWS Troubleshooting: Locked-Out / No Power / No Response
DDL702-1HWS Troubleshooting Bloated Battery
DDL702-1HWS Troubleshooting: Fingerprint/ PIN code enrollment failure
DDL702-1HWS Troubleshooting: Door can not be unlocked with the mechanical key
DDL702-8HWS User Manual & Catalog
DDL702-8HWS - Installation Guide & Requirements
DDL702-8HW - Package Composition
DDL702-8HWS Programming & Factory Reset
DDL702-8HW System settings (Language, Volume, Dual Verification, Locking Mode, Security Code Query, Local Query)
DDL702-8HWS Unlocking Methods (Outside and Inside)
DDL702-8HWS How to Lock from the inside/outside
DDL702-8HWS How to Connect to the EasyKey App
DDL702-8HWS Easy Key App Features
DDL702-8HWS Troubleshooting: No power/ Battery draining fast
DDL702-8HWS Troubleshooting: Registered Fingerprint Doesn’t Work
DDL702-8HWS Shortcut Keys
DDL702-8 Disengaging the Top Latch (Manual Locking / Passage Mode)
DDL702-8HWS Other Features (Privacy/Inside Dead Lock Mode | Outside Forced Lock /Defence Mode | Mute Mode)
DDL702-8HWS Indicators: Meaning and Usage
DDL702-8HWS Troubleshooting: Rotary Knob Only Turns in One Direction
DDL702-8 Battery Information and Replacement
DDL702-8HWS Troubleshooting: Locked-Out / No Power / No Response
DDL702-8HWS Facial Recognition and Ultrasonic Sensor Troubleshooting
DDL702-8HWS Troubleshooting: Auto Locking Mode is Not Working
DDL702-8HWSTroubleshooting: Fingerprint/ PIN code/ Key tag enrollment failure
DDL702-8HWS Troubleshooting: PIN code rejection
DDL702-8HWS Troubleshooting: Handle can't be moved to its original position
DDL702-8HWS Troubleshooting: Handle can't be pulled or pushed to open the door
DDL702-8HWS Troubleshooting: Deadbolt Lock Failure with ‘Door is Not Locked’ Voice Notification
DDL702-8HWS Troubleshooting: Keypad blinking rapidly
DDL702-8HWS Troubleshooting: Mechanical Key Cannot Unlock the Door (Other Authentication Methods Working)
DDL702-8HWS Troubleshooting: No sound / Mute
DDL702-8HWS Troubleshooting: USB port no power
DDL709-FVP - Package Composition
DDL709-FVP-7HWS Installation Requirements & Guide
DDL709-FVP-7HWS User Manual | Catalog
DDL709-FVP-7HWS Programming & Factory Reset
DDL709-FVP-7HWS - Additional Settings
DDL709-FVP-7HWS Unlocking Methods – Inside & Outside
DDL709-FVP-7HWS Other Features (Outside Forced Lock | Mute Button | Doorbell | Video Intercom | Indoor Display)
DDL709-FVP-7HWS Inside deadlock
DDL709-FVP-7HWS Alert Types (Outside Forced Lock Alert | Low Battery Alert | Anti-Dismantling Alert | Deadbolt Abnormality Alert | Motion Detection [Loitering] Alert)
DDL709-FVP-7HWS Battery Details
DDL709-FVP-7HWS How to Connect to EasyKey PLUS App
DDL709-FVP-7HWS How to Disable the Indoor Screen
DDL709-FVP-7HWS How To Disable
DDL709-FVP-7HWS How to Disable Face ID
DDL709-FVP-7HWS Rotary Knob Operation – Unlocking from Inside
DDL709-FVP-7HWS Troubleshooting: Rotary Knob Stuck or Not Turning
DDL709-FVP-7HWS Privacy/Inside Deadlock Mode
DDL709-FVP-7HWS Troubleshooting: Registered Fingerprint Doesn’t Work
DDL709-FVP-7HWS Troubleshooting: Key tag Rejection
DDL709-FVP-7HWS Troubleshooting: Deadbolt Lock Failure with “Door Is Not Locked” Voice Notification
DDL709-FVP-7HWS Troubleshooting: Keypad Blinking Rapidly / No Display
DDL709-FVP-7HWS Troubleshooting: Mechanical Key Cannot Unlock the Door (Other Authentication Methods Working)
DDL709-FVP-7HWS Troubleshooting: No Sound / Voice Prompt Not Working
DDL709-FVP-7HWS Troubleshooting: Stuck on QR Code Scanning / Correct Model Not Showing in App Setup
DDL709-FVP-7HWS Troubleshooting: Indoor Screen Stuck on Philips Blue Logo
DDL709-FVP-7HWS Troubleshooting: Multiple Colored Lines on Indoor Screen
DDL709-FVP-7HWS: How to Identify TDK and AMS Versions
DDL709-FVP-7HWS Troubleshooting: Locked-Out / No Power / No Response
DDL720-MVP-17HWS Package Composition
DDL720-MVP-17HWS Installation Requirements & Guide
DDL720-MVP-17HWS How to Adjust Latch Direction
DDL720-MVP-17HWS Unlocking Methods (Inside & Outside)
DDL720-MVP-17HWS Locking Methods
DDL720-MVP-17HWS User Manual & Catalog
DDL720-MVP-17HWS Product Parts
DDL720-MVP-17HWS Programming & Factory Reset
DDL720-MVP-17HWS Mute Mode
DDL720-MVP-17HWS System Settings (Language Settings | Volume Settings | Eco Settings | Dual Verification | Auto Mode [lock])
DDL720-MVP-17HWS Network Settings (Join a network)
DDL720-MVP-17HWS Assembly Settings (Door-Swing Settings | Torque Settings | Latch Bolt Rebound Duration)
DDL720-MVP-17HWS Other Features (Locked Out/Privacy Mode | Armed/Away Mode | Doorbell | Display | Video & Intercom)
DDL720-MVP-17HWS Light Indicators and Alerts
DDL720-MVP-17HWS Alert Types
DDL720-MVP-17HWS Power Supply, Battery Replacement, and Maintenance Guide
DDL720-MVP-17HWS How to Add the Lock to the App
DDL720-MVP-17HWS Troubleshooting: Registered Fingerprint Doesn’t Work
DDL720-MVP-17HWS Troubleshooting: Keytag Rejection
DDL720-MVP-17HWS Troubleshooting: Keypad Blinking Rapidly / No Display
DDL720-MVP-17HWS Troubleshooting: Mechanical Key Cannot Unlock the Door (Other Authentication Methods Working)
DDL720-MVP-17HWS Troubleshooting: No Sound / Voice Prompt Not Working
DDL720-MVP-17HWS Troubleshooting: Locked-Out / No Power / No Response
DDL801-5HBS Other Features (Mute Mode | Doorbell)
DDL801-5HBS Indicators & Alerts
DDL801-5HBS Package Composition
DDL801-5HBS How to Adjust the Latch
DDL801-5HBS Installation Process
DDL801-5HBS Product Parts
DDL801-5HBS How to Add the Lock to the App
DDL801-5HBS Unlocking Mode and Methods
DDL801-5HBS How to Lock (Privacy Mode)
DDL801-5HBS External Power Source & Battery Instructions
DDL801-5HBS Installation Requirements and Template
DDL801-5HBS User Manual and Brochure
DDL801-5HBS Programming and Factory Reset
7300 - Packaging List
7300-Installation Requirements & Guide
7300-Programming and Factory Reset
7300-Additional Settings
7300 - How to change the handle direction
7300 - How to change latch bolt direction
7300 - Unlocking Methods (Outside & Inside)
7300 - How to Lock from Outside/Inside, Switch Between Auto & Manual Locking
7300 How to Enable Safe Handle/Child Lock Function
7300 - How to Connect to the EasyKey App via Bluetooth
7300 - Bluetooth APP Features
7300 Troubleshooting: No power / Battery draining fast
7300 Troubleshooting: Registered fingerprint not working
7300 Troubleshooting: Fingerprint/ PIN code/ Key tag enrollment failure
7300 Troubleshooting: PIN code rejection
7300 Troubleshooting: Keytag rejection
7300 Troubleshooting: Handle can't be moved to its original position
7300 Troubleshooting: Handle can't be pulled or pushed to open the door
7300 Troubleshooting: Deadbolt Lock Failure with ‘Door is Not Locked’ Voice Notification
7300 Troubleshooting: Keypad blinking rapidly
7300 Troubleshooting: Mechanical Key Cannot Unlock the Door (Other Authentication Methods Working)
7300 Troubleshooting: Safehandle switch toggle can’t be moved
7300 Troubleshooting: No sound / Mute
7300 Troubleshooting: USB port no power
7300 Troubleshooting: Door Difficult to Open/ Excessive Force Needed
7300 - WIFI Module/Connection Enquiry
7300 - How to Change the Directional Screw Orientation
7300 - Privacy / Dead Lock Mode
7300 - Defence Mode (Outside Forced Lock)
7300 Mortise Photos
7300 - User Manuals / Catalog / Installation Template
7300 - Battery Life & Type
7300 - Shortcuts
7300 Troubleshooting: Locked-Out / No Power / No Response
7300 How to Toggle Between Auto and Manual Locking
7300 Troubleshooting: Keypad do not light up