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DDL702-8HWS Troubleshooting: Rotary Knob Only Turns in One Direction

Updated over 2 weeks ago

Rotary Knob Operation

The rotary knob is used for manual unlocking from the inside.
Although the knob displays two directions, once installed, it will only rotate in one direction to unlock the door. The unlocking direction depends on the door orientation:

  • Left-handed door: Turn the knob clockwise to unlock.

  • Right-handed door: Turn the knob anti-clockwise to unlock.

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