Check Warranty Status
Within 1-year warranty: Order a replacement battery for the customer following the KB article “Create a Sales Order.”
Beyond 1-year warranty: Refer the customer to the MSL Replacement Parts website: MSL Spare Parts
Handling Bloated Batteries
Do not charge or use a bloated battery.
Remove and store safely, taking a photograph for records.
Dispose of the battery at an authorised e-waste or battery recycling centre.
Safety Note: Bloating indicates a damaged battery. Avoid puncturing or exposing it to heat. If unsure, contact support for assistance.
