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DDL210X-13H Troubleshooting - Fingerprint access issue

Updated over 2 weeks ago

Cannot Add Fingerprints or Fingerprint Does Not Work

  • Make sure the fingerprint is properly registered and recognizable.

  • Change the default Master PIN (12345678) before adding fingerprints.

  • Ensure the finger being registered is clean and dry.

  • Keep the fingerprint sensor clean and dry.

  • Register the same finger multiple times to improve recognition.

  • Try registering different fingers.

  • During enrollment, place your finger on the sensor from different angles.

  • Apply slightly more pressure during the 8-step scanning process.

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