Recommended Solutions
Adjust the strike plate position to reduce tightness and allow smooth latch operation.
Temporary workaround:
From inside: Gently push the door while unlocking to help the latch fully disengage.
From outside: Slightly pull the door while authenticating to help the latch fully disengage.
Step 1: Open-Door Test
Open the door.
Lock the door by lifting either handle.
Unlock the door.
Result
If the door unlocks normally while open, the issue is most likely related to the strike position or door alignment, not the lock itself.
Explanation
This issue does not indicate an incorrect lock installation. Instead, the door may sit slightly loose within the frame.
When unlocking (either after authentication from outside or by using the handle from inside), the door can shift slightly before the deadbolts fully retract. This small movement causes a brief misalignment between the door and frame, preventing the deadbolts from disengaging completely.
This explains why gently pushing or pulling the door helps—doing so realigns the door just enough to allow the bolts to retract smoothly.
Additional Notes
This condition may occur with:
Doors with looser hinges
Thinner or worn weather seals
Door frames that have settled over time
It is not a lock fault, but a minor alignment characteristic of the door and frame.
If the issue becomes inconvenient, consider engaging a qualified door or locksmith professional to check the door alignment and adjust the hinges, strike plate, or frame for a more secure fit.